At Delia Burns, we want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.
Returns
- We offer a 30-day return policy from the date of delivery
- Items must be unused, unwashed, and in original condition with original packaging
- Proof of purchase is required
To initiate a return, please contact us at faq@deliaburns.com with your order details.
Refunds
- Once your return is received and inspected, we will notify you of approval or rejection
- Approved refunds will be issued to your original payment method
- Please allow 5–7 business days for the refund to process
Exchanges
- We only replace items if they are defective or damaged
- If you need an exchange, contact us via email
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
Non-Returnable Items
- Used or damaged items (not due to our error)
- Items not in original condition
- Clearance or final sale items